Continuous Quality Improvement

Shunryu Suzuki, a Zen teacher, had a famous quote that states: “Each of you is perfect the way you are … and you can use a little improvement.” What he was pointing to is that your underlying self is wonderful, but you are still called to improve your external behavior.

At first glance, the words “continuous improvement” may sound ominous or tiring to consider. But there’s a positive, practical way to look at areas that need refinement. As we often say, a little goes a long way and consistency is key.

In the 1980s, the Japanese coined an idea to describe continuous improvement called Kaizen. It was formally designed as an approach to creating ongoing refinement. You could even call it quality assurance. The foundational idea is that small, constant changes lead to significant improvements over time. This covers four areas of life: personal, home, social and work. Kaizen embraces all aspects of life.

Kaizen in the workplace is based on collaboration, cooperation and commitment. The principles can apply to any aspect of life. Kaizen guidelines are: know your customer; let it flow; follow the action — value is created where things happen; be transparent; and empower others.

How can these principles be applied in all parts of your life? Let’s apply these concepts to family life. In this case, your customers are your loved ones. What do you know about them and how can you better meet their needs? Letting it flow with family means to understand that relationships are organic and that people are human. Can you bend a little and practice being flexible with them?

Can you go to where the action is and create value with your colleagues, friends and relatives? Be transparent with your people. Secrets are harmful to those you are in a relationship with. Be as forthright and honest as possible. You’ll tend to have better results. Do your best, day by day. Reach out today for support in gaining consensus with your team!